HERB N’ OASIS, LLC
Privacy Policy
PLEASE READ THIS PRIVACY STATEMENT CAREFULLY
Herb N’ Oasis, LLC respects every user's privacy, and we are committed to being transparent with you about how we handle your personal data. This Privacy Statement explains how Herb N’ Oasis, LLC collects, shares, and uses personal data you provide to us when using the Herb N’ Oasis, LLC Services or website.
This Privacy Policy applies when you access or use the services and features offered through our website ("Herb N’ Oasis, LLC Services"). Herb N’ Oasis recognizes and complies with the HITECH (Health Information Technology for Economic and Clinical Health Act of 2009), the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and the regulations thereunder (including 45 CFR Sections 164.308, 164.310, 164.312, and 164.316).
Please read this Privacy Policy carefully before accessing our Services and using the Herb N’ Oasis, LLC website. If you have any questions, please don’t hesitate to contact us at info@herbnoasis.com
1. Overview
Welcome to the Herbnoasis.com website and Services.
Herb N’ Oasis, LLC ("we," "us," or "Our") respects the privacy rights of its users and understands the importance of protecting and handling information collected about you under both the law and best practice. This Privacy Notice is written to comply with The Health Insurance Portability and Accountability Act of 1996 (HIPAA).
This Privacy Notice applies to personal information which the we process relating to people who have:
∙ applied to be a Clinician or Consultant position with us;
∙ agreed to receive marketing information from us;
∙ accessed our Mental Health Service portal;
∙ accessed our Private Event portal;
∙ place an order for a service or our Baked Goods (Café Product (s)).
This Privacy policy also describes what rights you have regarding your data, how you give your consent, and how you can withdraw your consent.
1. Overview
2. Acceptance And Use
3. Who we Are
4. Summary of Personal Information and Use
5. Purposes of Data Collection
6. Data Protection Principles
7. Types Of Data We Collect From You
8. Cookies Policy
9. How do we use and disclose health information?
10. Data Subjects and Data Submission
11. Your Data Privacy Rights and Choices
12. Our Policy Towards Children
13. California / Delaware Do Not Track Disclosures
14. Data Security
15. Terms and Conditions
16. Jurisdiction
17. Changes to our Privacy Policy
18. Contact Us
2. Acceptance And Use
This Privacy Policy covers Herbnoasis.com and its subsidiaries, including (collectively, "Herb N’ Oasis, LLC we, us, or our). Using our website, you signify acceptance to the terms of this Privacy Policy, which is considered your official consent to process your personal information, your consent to the collection, use, and disclosure of your personal information as described further below. We may request you to provide additional disclosures or information about the data processing practices of specific Services. These notices may supplement or clarify our privacy practices or provide you with other choices about how we process your data.
If you are not comfortable with any aspect of this Privacy Policy. You should immediately discontinue any access to the Herb N’ Oasis, LLC website and our services.
3. Who We Are
Herb N’ Oasis, LLC provides mental health & consulting, baked goods (Cafe), and private event services via the website. We offer several services for the benefit of our supporters,users, and members. For inquiries please send a message to info@herbnoasis.com
4. Summary of Personal Information and Use
We may collect or obtain Personal Data about you, and this information may be stored or processed within the United States Region through the following methods:
∙ Directly from you (e.g., where you contact us);
∙In the course of our relationship with you (e.g., if you use our services);
∙ When you place an order on our website
∙ when you visit our website; or use any part of the service portal;
We may also receive Personal Information about you from third parties.
5. Purposes of Data Collection
The following are examples of how we use your Personal Information:
o Provision of Services
o Offering and Improving the website
o Surveys or promotions
o Communication
o User Engagement
o Marketing
o Legal Compliance
6. Data Protection Principles
We collect, process, and use personal data (under the definitions of The Health Insurance Portability and Accountability Act of 1996 (HIPAA) to provide our services. Personal data means any information that enables us to identify you, directly or indirectly, such as name, email, address, health information, any form of identification number, or one or more factors specific to you or your beneficiary's identity.
We are committed to complying with applicable data protection laws and will ensure that personal data is:
∙ Used lawfully, fairly, and transparently;
∙ Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
∙ Relevant to the purposes we have told you about and limited only to those purposes;
∙ Accurate and kept up to date;
∙ Kept only as long as necessary for the purposes we have told you about;
7. Types Of Data We Collect From You
Because of the nature of our services, we have partnered with various businesses and Health Clinicians and Consultants to provide Mental Health services for users and Members.
We carry out this service under the lawful basis of HIPAA tasks. However, we will only collect personal information that we need and relevant for providing our services. If you purchase any of our services, we will collect the following personal data about you:
I. Contact information and preferences such as
∙ Name (First, Last)
∙ Phone
∙ DOB
∙ Phone number
∙ Health or medical information (other than food allergies);
Financial account information (other than payment information entered securely when making a purchase on the website)
II. Biographical and demographic information (such as date of birth, age, gender, ethnicity, marital status, and sexual orientation)
III. Health and medical information (such as medical information, details about physical and mental health conditions and diagnoses, treatments for medical conditions, family medical history; we collect these data in connection with providing medical consultation,
conducting research, and providing support programs. Sometimes we may request for Information regarding parents or legal guardians
If you are using our Mental Health Services via the Herb N’ Oasis, LLC website and have any questions about your data, please email info@herbnoasis.com
8. Cookie policy
We may process your user information by placing or reading cookies and similar technologies on the services. Certain tracking technologies enable us to assign a unique identifier to you, and relate information about your use of the services to other information about you, including your user information for the purposes of learning more about you so we can provide you with relevant content and advertising. We and our partners also use these technologies to analyze trends; administer the services; collect and store information such as user settings, anonymous browser identifiers and video viewing history; supplement to our server logs and other methods of traffic and response measurement; track users’ location and movements around the services; gather demographic information about our user base; and to improve our understanding of traffic on the services, visitor behavior, and responses to promotional campaigns.
Herb N’ Oasis, LLC or certain third parties may collect information about you for online behavioral advertising purposes in order for you to receive relevant interest-based advertising on the Services and on services. We use online data as well as other user information to send you online behavioral ads. Online Data is aggregated with the other information and data we collect and/or similar data collected by partners to create groups of users and certain general-interest categories or segments that we have inferred. We use this information to get a more accurate picture of audience interests in order to serve ads we believe are more relevant to your interests.
Personal Data (Or Data) Under Cookies Statement
Any data that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data Cookies
Information collected automatically through this Site, which can include: the IP addresses or domain names of the computers utilized by the patient who use this site, the URI addresses (uniform resource identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of
the server's answer (successful outcome, error, etc.), the state, the features of the browser and the operating system utilized by the user, the various time details per visit (e.g., the time spent on each page within the site) and the details about the path followed within the site with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the user's it environment.
User
The individual/patient using the services, who, unless otherwise specified, coincides with the data subject.
Data subject
The natural person to whom the personal data refers.
Data processor (or data supervisor)
The natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller, as described in this privacy policy.
Data controller (or owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data, including the security measures concerning the operation and use of this site. The data controller, unless otherwise specified, is the owner of this site.
Type of cookies
We use the following types of cookies for the functioning of our site:
∙ Necessary - these are cookies which are essential for the running of our site. They include for example, cookies that allow you to remain logged into our site. Without these cookies, parts of our site would not function. These cookies do not track where you have been on the internet and do not gather information about you that could be used for marketing purposes.
∙ Functionality – these cookies are used to remember your preferences on our site and to provide enhanced, more personal features. Functional cookies do not track your internet
usage or gather information which could be used for selling advertising, but they do help with serving advertising.
∙ Analytics - analytical performance cookies are used to monitor the performance of our site, for example, to determine the number of page views and the number of unique users a site has. Web analytics services may be designed and operated by third parties.
∙ Surveys Related Cookies - From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Herb N’ Oasis, LLC will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for site operators and providing other services relating to site activity and internet usage. We may also transfer this information to third parties where required to do so by law, or where such third parties process the information on our behalf. Herb N’ Oasis, LLC will not associate your IP address with any other data held by us.
Your Choices Regarding Disabling Or Blocking Cookies?
If you’d like to stop the use of cookies on your browser or refuse cookies; please visit the help pages of your web browser and follow the prompt menu to stop cookies. However, you should know that when you delete cookies or refuse to accept them, you might not be able to use all of the features our services offer, you may not be able to store your preferences, and some of our pages might not display properly.
9. How do we use and disclose health information?
In the course of providing our services to you, we use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, medical consultation, payment and health care operations. We do not sell or otherwise disclose personal information we collect about you for monetary or other valuable consideration. Below are examples of how we may disclose your Health information;
i. Order Processing and confirmation – When you place an order via the website, we use your Order Information to fulfill all orders placed through the Site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences
you have shared with us, provide you with information or advertising relating to our products or services.
ii. Consultants and Medical Clinicians who provide treatments – We and the Herb N’ Oasis Consultants and Medical Clinicians will collect and keep records of health related information you provide to us during registration. This information may include assessments, diagnoses, medications, your response to medications or other therapies, and information we learn about your medical condition through our online services. We may disclose some of this information so that other consultants, and mental health clinicians can meet your healthcare needs.
iii. Payment Provider – When you make a purchase on the website, we will collect your payment information such as your credit card, Debit Card etc via our trusted Merchant payment provider. Please endeavor to read the merchant privacy policy for more information on how your payment information might be used, processed, stored and secured.
We may also use your health information to:
● Comply with federal, state or local laws. We may be required to disclose some personal information if directed by a court of law or other governmental entities
● Assist in public health activities such as tracking diseases or medical devices. ● Inform authorities to protect victims of abuse or neglect.
● Respond to law enforcement officials or to judicial orders, subpoenas or other processes. ● Conduct research to avert a serious threat to health or safety.
● Inform military and veteran authorities if you are an armed forces member (active or reserve).
● Inform workers’ compensation carriers or your employer if you are injured at work. Recommend treatment alternatives.
● Tell you about health-related products and services.
● Communicate with health plans providers, and their related entities for their treatment or payment activities, or health care operations activities relating to quality assessment or licensing.
● Provide information to other third parties with whom we do business, such as a record storage provider. However, you should know that in these situations, we require third parties to provide us with assurances that they will safeguard your information. All other uses and disclosures, not previously described, may only be done with your written consent.
You may request us to stop disclosing your personal data at any time by contacting our support team via email found below; however, this will not affect prior uses and disclosures
10. Data Subjects and Data Submission
All data collected from you may be transferred or processed in the United States of America. When your data is collected, we rely on legal bases for processing your information under The Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulation. We will only process your data only when required. The processing is necessary to perform any contracts we entered with you for our legitimate interests to operate our business and protect the Herb N’ Oasis, LLC website and services.
Shine the Light (For California Citizens) CCPA
California's "Shine the Light" law permits customers in California to request specific details about how certain types of their information are shared with third parties and, in some cases, affiliates for those third parties' and affiliates' direct marketing purposes. Under the law, a business should either provide California customers certain information upon request or permit California customers to opt-out of this type of sharing.
To exercise a Shine the Light request, please contact us. You must put the statement "Your California Privacy Rights" in the body of your request, as well as your name, street address, city, state, and zip code. Please provide enough information to determine if this applies to you in the body of your request. Please note that we will not accept inquiries via telephone, email, and we are not responsible for notices that are not labeled or sent properly or that do not have complete information.
Your Nevada Privacy Rights
If you are a Nevada resident, you have the right to opt-out of the sale of specific Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us here or email us with the subject line "Nevada Do Not Sell Request" and providing us with your name and the email address associated with your account.
Your Privacy Rights as a California Resident
∙ Right to Access. You have the right to request access to your personal information that we collected from you and on how we used them in the past 12 months.
∙ Right to Delete. You have the right to request deletion of any personal information we have about you, subject to certain exceptions.
∙ Non-Discrimination (ADA). You have the right to not be discriminated against you for exercising any of your rights under the Americans with Disabilities Act (ADA) of 1990, which prohibits discrimination in the provision of services or programs to individuals with disabilities. Unless otherwise permitted by the Americans with Disability Act Policy or other laws, we will not:
o Deny you our products or services
o Charge you different prices or rates for products or services, including through granting discounts or other benefits, or imposing penalties
o Provide you with a different level or quality of products or services.
o Suggest that you may receive a different price or rate for product or services or a different level or quality of services
o Threaten you with any of the above
If you have any questions about our services regarding ADA, or believe you have been unfairly discriminated against in the provision of our services or activities available on the Herb N’ Oasis website, please contact Yovannys Kenney at info@herbnoasis.com and we’ll be happy to assist.
11. Your Data Privacy Rights and Choices
We enable you to make numerous choices about your data as a data subject: Below are the following data protection rights you have when you use our services.
∙ You may choose not to provide us with certain information.
∙ Suppose you wish to access, correct, update or request deletion of your personal information. In that case, you can do so at any time by contacting us through the customer support email found at the bottom of this Privacy Policy.
∙ If you request access to your data, we will confirm whether we hold your information and provide you with a copy, explaining how we process it and why, how long we store it for, and your rights associated with it.
∙ If you request the deletion of your personal information, we will erase it. Please note that we will need to retain any information that we require to fulfill our legal obligations or establish, exercise, or defend a legal claim.
∙ You can object to your personal information processing, ask us to restrict the processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us through the customer support email provided at the bottom of this Privacy Policy.
∙ You have the right to opt-out of the email marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you.
∙ Opting Out Of Messages from Us: To opt-out of any future promotional messages from us, you should unsubscribe in the body of the promotional message sent to you (found at the bottom of the email) or send an unsubscribe request to us. We will process your request within a reasonable time after receipt.
∙ Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted before your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
∙ You have the right to complain to a data protection authority about our collection and use of your personal information. Please contact us for more information, and we will send you a link or our data protection officer's address.
∙ The easiest way to submit your request to us is through our Customer support email found at the bottom of this Privacy Policy. We respond to all requests we receive from individuals wishing to exercise their data protection rights under applicable data protection laws.
12. Our Policy Towards Children
The website and services are not directed to children under Twenty one (21) years of age. Herb N’ Oasis, LLC complies with the Children's Online Privacy Protection (COPPA) Act. We do not knowingly request to collect personal information from any person under the age of 21. Please notify us if you know of any individuals under the age of 21 using our website to prevent them from accessing our Services.
13. California / Delaware Do Not Track Disclosures
Various third parties have developed signals or other mechanisms to express consumer choice regarding collecting information about an individual consumer's online activities over time and across third-party websites or online services (e.g., browsers do not track signals). Currently, Herb N’ Oasis, LLC does not monitor or take any action concerning these signals or other mechanisms.
14. Data Security
We are committed to maintaining your data's security, having measures in place to protect against the loss, misuse, and alteration of the data under our control. We employ modern and secure techniques to protect our systems from intrusion by unauthorized individuals, and we regularly upgrade our security as better methods become available. Our data centers and our partners utilize new physical security measures to prevent unauthorized access to the facility.
Please be aware that no security measures are perfect or impenetrable. Therefore, although we use industry-standard practices to protect your privacy, we cannot (and do not) guarantee the absolute security of personal data.
15. Terms and Conditions
To learn more about our terms and conditions, please visit our website Terms of Service page, which establishes the use, disclaimer, and limitations of liability governing our service and website usage.
16. Jurisdiction
The Dorchester District Court and the United States of America laws shall govern this privacy policy and terms and conditions and other related services provided by Herb N’ Oasis.
17. Changes To our Privacy Policy
Herb N’ Oasis, LLC continually strives to implement new technologies and processes to protect you better, your privacy, and your use of the Herb N’ Oasis, LLC service. As a result, changes to this privacy policy may be made by Herb N’ Oasis, LLC from time to time. In no event will these changes result in the degradation of any security measures designed to protect you from unauthorized disclosure.
18. Contact Us
If you have any questions about this privacy policy, please contact us at info@herbnoasis.com